Shipping Policy

Affected by Covid-19, there will be some delay in the delivery.

Shipping Methods and Charges

We are currently able to ship orders to most international addresses.
Two shipping methods are provided for you now. 
  • Standard Shipping
  • Expedited Shipping (including DHL / FedEx / UPS.)
For expedited shipping, you need to pay weight-based rates, which will be calculated automatically.

For standard shipping, then the shipping fee depends on the value of your orders.

Free standard shipping is offered when your order is over USD$200.


Shipping Time: 

All orders will be processed within 3-5 working days after your payment clearing.
If we are experiencing a high volume of orders or some products are out of stock, shipments may be delayed in a few days.
If there will be a significant delay in the shipment of your order, we will contact you via email. Please make sure your email address is available and remember to check the email for the notification.

Estimated Shipping Time:

  • Expedited Shipping: 5-7 working days
  • Standard Shipping (Registered Mail):  15-25 working days

Please note:
* These are estimated delivery times only, SDEER can not guarantee an exact delivery time.
* The estimated delivery time may be longer if any battery included in your order.
* Affected by Covid-19, there may be some delay in the delivery. 
* We accept no responsibilities and liabilities for delay in shipping time as this is beyond our control.
* Any problem about shipping info of your order, please contact Customer Support.



More Info requried

If  you are in Taiwan, South Korea or Brazil, there is some extra information that we need in your order because of your country's import policy. Please offer the fllowing information in your address, so we can ship your order in time.
  • Taiwan or Hongkong: please fill the your address and name in Chinese.
  • South Korea: please provide your personal clearance code. If you do not have it, please apply it from this website:
    https://unipass.customs.go.kr/csp/index.do
  • Brazil: please provide your tax number(CPF) in your address.



How To Track My Parcel

We provide trackable shipping service to most of the package. We will send you e-mail to follow up your package.




Wrong Address

Shipments will be sent to the address entered on our web page during checkout. We cannot be held responsible if the incorrect shipping address is entered by the customer during checkout. We can only modify a wrong address if customer contacts us before the package is marked as shipped.

We cannot change shipping addresses after the order has been shipped, as the address information you enter is used as part of the fraud checks and fraud prevention. If additional fees are required to re-ship packages due to address errors, those fees may be passed on to the customer.

Packages that are returned because of an incorrect address provided by the customer will be subject to an additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. 

Damaged box or incorrect item(s)

If you receive damaged or incorrect item(s), contact Customer Support in 5 business days with receipt of your shipment to make the necessary corrections. 

 

* All duties and taxes are the responsibility of the customer.